Under the Law on Consumer Protection, manufacturers or importers are obligated to provide after-sales maintenance and repair services for the goods they produce or import, within the designated lifespan set by the Ministry of Trade. While the responsibility to offer after-sales services is primarily placed on manufacturers and importers, it should be noted that certain e-commerce sellers, who portray themselves as manufacturers by placing
The obligation to provide the consumer with a warranty certificate and user manual in pursuant to Articles 55 and 56 of the Law on the Protection of the Consumer also applies to e-commerce sales. It is crucial to provide the consumer with both a warranty certificate and a user manual. Although the responsibility for preparing these documents lies with the producer and importer, it
In compliance with the Turkish Regulation on Distance Contracts, consumers engaging in e-commerce sales are entitled to exercise their right of withdrawal within a period of 14 (fourteen) days, without providing any justification, and request a full refund of the amount paid. This withdrawal period commences on the day the service contract is established or, in the case of delivery contracts, on the day