E-Commerce Operations and Legal Considerations – Part V: Defective Product Sales and Customer Relation Management

Consumers have certain rights regarding the delivery of defective goods. If any defects arise within six months from the delivery date, they are presumed to have existed at the time of delivery. However, it is crucial to emphasize that this presumption can be challenged by the seller if they can present evidence to the contrary. In order to provide evidence of a defect-free delivery,