The obligation to provide the consumer with a warranty certificate and user manual in pursuant to Articles 55 and 56 of the Law on the Protection of the Consumer also applies to e-commerce sales. It is crucial to provide the consumer with both a warranty certificate and a user manual. Although the responsibility for preparing these documents lies with the producer and importer, it
In compliance with the Turkish Regulation on Distance Contracts, consumers engaging in e-commerce sales are entitled to exercise their right of withdrawal within a period of 14 (fourteen) days, without providing any justification, and request a full refund of the amount paid. This withdrawal period commences on the day the service contract is established or, in the case of delivery contracts, on the day
E-commerce has undeniably emerged as the dominant force in today’s commercial landscape, surpassing traditional commerce models. Consequently, there has been a remarkable surge in the number of e-commerce ventures in Turkey. While entrepreneurs often view e-commerce as a simpler alternative to traditional trade, where they can swiftly establish their online presence through website design alone, this perception overlooks the essential intricacies involved. The success