SECOND-HAND AND REFURBISHED PRODUCT SALES The inclusion of second-hand products in e-commerce platforms is a significant matter that warrants careful consideration. While
E-Commerce Operations and Legal Considerations – Part V: Defective Product Sales and Customer Relation Management
Consumers have certain rights regarding the delivery of defective goods. If any defects arise within six months from the delivery date, they
E-Commerce Operations and Legal Considerations – Part IV: After-Sales Services on E-Commerce
Under the Law on Consumer Protection, manufacturers or importers are obligated to provide after-sales maintenance and repair services for the goods they
E-Commerce Operations and Legal Considerations – Part III: User Manual and Warranty Certificate
The obligation to provide the consumer with a warranty certificate and user manual in pursuant to Articles 55 and 56 of the
E-Commerce Operations and Legal Considerations – Part II: The Right of Withdrawal and Return Management
In compliance with the Turkish Regulation on Distance Contracts, consumers engaging in e-commerce sales are entitled to exercise their right of withdrawal
E-Commerce Operations and Legal Considerations – Part I: Delivery Operation
E-commerce has undeniably emerged as the dominant force in today’s commercial landscape, surpassing traditional commerce models. Consequently, there has been a remarkable